Separate drafting from external actions and plan review screens, permission boundaries, records and recovery before deployment.
Suggesting a message and sending it to a customer require different permissions. Separate recommendations from real actions when designing the workflow.
Identify consequential actions
Mark sending messages, changing prices, deleting records and making commitments. Define who can authorise each action and under what conditions.
Provide review context
Show the proposed content, recipient, affected fields and reason rather than only asking for approval. Allow reviewers to edit, reject or request missing information.
Bind approval to the specific action
If content or destination changes, reassess approval. Plan controls against duplicate execution. Permission to create a draft should not become unrestricted permission to publish it.
Support traceability and stopping
Record who approved what and when without unnecessary sensitive data. Assign responsibility for stopping the system and reversing changes where possible. Include failure scenarios in the pilot.