Delivery, Cancellation and Refunds

Last updated: 6 September 2026

This page explains delivery, cancellation and refunds for Faruk Media services. Work is delivered digitally according to the project rather than shipped as physical goods.

Digital delivery

Deliverables may include a published website, files, administrator access or service reports, as agreed in the proposal. The plan identifies project requirements and customer-supplied materials. Support and maintenance periods are specified separately.

Projects without advance payment

Business website and e-commerce website projects require no payment or deposit before the agreed work is shown. Presentation, approval and payment stages are clarified beforehand. Where no payment has been collected, there is no collected amount to refund; other statutory rights remain unaffected.

Consumer withdrawal

Customers acting as consumers generally have 14 days from conclusion of the service contract to withdraw without giving a reason. A statutory exception may apply when performance begins with the consumer's approval before that period expires. Such approval is addressed expressly before performance and is not confused with design review or marketing permission.

Sending a notice

Send withdrawal, cancellation or refund requests in writing to info@farukmedia.com. Include your name, contact information, project or order reference and request to help identify the transaction. Do not send card numbers, security codes or banking passwords. Other legally valid notification methods remain available.

Refund processing

For a valid consumer withdrawal, collected service payments are refunded within 14 days of receiving the notice, using a method appropriate to the original payment and without charging the consumer. Bank posting times may vary. Incorrect or duplicate charges are reviewed against the transaction record.

Defective services and business purchases

Statutory remedies remain available where delivery fails to match the agreed characteristics. Cancellation and settlement for business or professional purchases are defined in the relevant service agreement. No blanket no-refund rule applies to every service.

Contact and service information

Faruk Media · Şahinbey / Gaziantep

info@farukmedia.com · 0545 999 10 79